Frequently Asked Questions — Maxim88 Singapore

Maxim88 is one of Singapore's leading online casino platforms, offering 500+ slot games, live casino tables powered by Evolution Gaming, sports betting, fish hunting games, and lottery. It operates under an offshore gaming licence and accepts Singapore dollars natively, with PayNow deposits and near-instant withdrawals. The platform is available on desktop, mobile browser, and native app for Android and iOS.

Maxim88 operates as an offshore casino. Singapore's Remote Gambling Act prohibits unlicensed local operators from offering gambling services to Singapore residents but does not criminalise individual players who access offshore platforms for personal entertainment. Maxim88 holds an offshore gaming licence from a recognised jurisdiction. For a detailed legal breakdown, see our guide on online gambling laws in Singapore.

Visit the Maxim88 website or app and click Register. Fill in your details — username, password, mobile number, and full name as per your NRIC or passport. Verify your mobile number via SMS OTP. Then complete identity verification by uploading a photo of your NRIC (front and back) or passport. Registration and verification typically takes 5–15 minutes.

Maxim88 accepts PayNow (instant, recommended), local bank transfer, Bitcoin (BTC), USDT (TRC-20 and ERC-20), Ethereum (ETH), TruePay, and SurePay. All methods are free of deposit fees. PayNow is the most popular choice among Singapore players for its instant processing and native SGD support. See the full payment methods guide for detailed limits and processing times.

PayNow withdrawals typically complete in 5–15 minutes. USDT TRC-20 withdrawals take 1–5 minutes. Bank transfers take 1–3 hours. Bitcoin and Ethereum withdrawals take 10–30 minutes depending on blockchain network speed. There are no withdrawal fees on any payment method. Identity verification must be completed before your first withdrawal.

The minimum deposit is SGD 30 for PayNow, USDT, TruePay, and SurePay. The minimum for bank transfer, Bitcoin, and Ethereum is SGD 50. The minimum withdrawal amount is SGD 30 across all payment methods. Cryptocurrency transactions have no maximum deposit limit, making them ideal for high-volume players.

Maxim88 runs one 100% Welcome Bonus with different terms for each product, plus a separate 288% Slots & Fishing Welcome Bonus. The 100% Welcome Bonus needs a minimum deposit and transfer of SGD 50 and must be your first promotion: Sports pays 100% up to SGD 500 with 18x turnover; Live Casino pays 50% up to SGD 200 with 25x; Slots (fishing included) pay 100% up to SGD 300 with 12x; Mega888 and 918Kiss pay 100% up to SGD 200 with 8x winover. Each version is valid for 30 days. To claim it, deposit, open the Transfer page, move funds into the product wallet you want and enter the promo code WELCOME BONUS during the transfer. The 288% Slots & Fishing Welcome Bonus pays up to SGD 288 with 28x turnover and needs a SGD 100 deposit and transfer to the Slots or Fishing wallet. You can take only one welcome offer, so compare them on the Maxim88 welcome bonus guide before you transfer.

Maxim88 partners with top-tier game providers including Evolution Gaming (live casino — Lightning Baccarat, Crazy Time, Lightning Roulette), Pragmatic Play (slots — Gates of Olympus, Sweet Bonanza), Spadegaming (slots — Caishen Riches, Fortune Ox), Jili Games (slots and fishing arcade), and PlayTech. New provider integrations are added regularly, expanding the game library throughout the year.

Yes. The Maxim88 Android app is available as a direct APK download from the official website (not on Google Play due to platform policy). The iOS app is available via Apple's TestFlight platform. Both apps support all game categories, biometric login (fingerprint and Face ID), one-tap deposits, push notifications, and in-app live chat. A fully optimised mobile browser version is also available. Visit the download page for installation instructions.

Maxim88 offers 24/7 customer support via live chat (on the website and in the app), email, and Telegram. Average live chat response time is under 2 minutes. Support agents are fluent in English and Mandarin. For account-specific issues such as deposit problems or withdrawal delays, the 24/7 live chat is the fastest resolution channel.

Yes. Maxim88 uses 256-bit SSL encryption across the entire platform and ThreatMetrix fraud detection for transaction security. All RNG slot games are certified for fair play by independent auditors. Financial transactions are end-to-end encrypted. The platform enforces strict identity verification and same-name withdrawal policies to prevent fraud and protect player funds.

No. Maxim88 Singapore does not run a free credit, a no-deposit bonus or any weekly free credit, and it has no referral bonus. Every Maxim88 bonus needs a real deposit first: the smallest qualifying offer is the SGD 50 transfer for the Welcome Bonus or the Daily Reload Bonus. Messages or sites promising Maxim88 free credit without a deposit are not from the operator. Our guide on why Maxim88 has no free credit explains what to look for instead.

The Daily Reload Bonus pays 10% on a transfer of SGD 50 or more: up to SGD 200 on Sports and SGD 300 on Slots (both 12x turnover) and up to SGD 100 on Live Casino (12x). Maxim88 Weekly Cash Back returns part of a weekly net loss from SGD 2,500 upwards (SGD 68 or SGD 118, then 3% to 8% by VIP tier from SGD 5,000) with 10x turnover. The Up to 1% Unlimited Instant Cash Rebate has no turnover requirement and can be claimed every hour once it reaches SGD 1. Live casino players also get Evolution offers such as the weekly Maxim88 x Evolution Lucky Draw. Terms change, so check the current Maxim88 promotions before you transfer.

Contact the National Council on Problem Gambling (NCPG) helpline at 1800-6-668-668 — free and available 24 hours, 7 days a week. You can self-exclude from Maxim88 by contacting customer support and requesting a cooling-off period or permanent account closure. Maxim88 also offers deposit limit controls and session time reminders. Read our full responsible gambling guide for more resources.

Yes. The Maxim88 platform is available in both English and Simplified Chinese. The website and app can be switched via the language selector in the header. Customer support is available in both English and Mandarin. Maxim88.today also provides a Chinese-language version accessible at maxim88.today/zh/ for Chinese-speaking Singapore players.